Question 1

Where are you located? Can I come pick up my order?

Accepted Answer

We stock, prep and ship your orders from beautiful Vancouver, British Columbia, Canada.   We would love to have a storefront to meet with fellow riders. Our goal is to provide you with the best value possible, and that would not be possible with a brick-and-mortar store.   However, if you are travelling through and need to repair your bike or get some local intel on great places to ride here, send us an email to info@bushpigperformance or a DM via Instagram @bushpigperformance, and we will meet you with the parts.

Question 2

Where do you ship? Do you ship worldwide?

Accepted Answer

Yes, we do. We serve our Canadian riding community, our friendly neighbours to the south in the US and internationally. Wherever you ride, we will get you the parts you need.   That includes riders in Australia, New Zealand, Africa, Asia, Russia, Europe and South America--any part of the world. We are constantly fine-tuning our logistics and provide a fair shipping price wherever you are.   Check our shipping policy page for detailed information. If you have any issues, let us know, and we'll do our best to get you sorted.

Question 3

What if the parts I want are out of stock?

Accepted Answer

We do our best to keep our website updated with parts in stock locally, in our facility in Vancouver, Canada.   Whatever we sell, we have here in our inventory. Some items such as seats and wheels need to be custom ordered and can take up to 12 weeks before we recieve them.   If you see a product marked "Out of Stock," we do our best to restock as quickly as possible. You can get a "back in stock" email alert as soon as we add parts to our inventory.

Question 4

Do you have my product in stock?

Accepted Answer

Most likely. We use a live inventory tracking system and do our best to keep it 100% accurate so that you can enjoy online shopping with the most up-to-date information.  If you can add your product to your cart, this means it is in stock.  If not, you will see a clear "Out of Stock," and you can enter your email to get an automatic alert when the product is in stock again.     Some products are not regularly stocked and will have an explicit red mention toward the bottom of the page as follow:  Special order products: Lead time is X weeks (approx.) from the time of purchase. or All seats are made-to-order unless otherwise specified. Production lead time may vary and can extend out past X weeks (approx.) from the time of purchase.  These items will either need some manufacturing lead time from our supplier or will be imported to our Vancouver location before shipping the order to you. Feel free to reach out if you have specific questions on availability or are working on a tight schedule to prepare for your next trip. We will do our best to get you what you need as soon as possible.

Question 5

Why don't I see any tracking information for a few days?

Accepted Answer

We use several third-party carriers to get the best possible shipping rate depending upon where you live. It can take a few days before the final carrier picks up your package, which provides the tracking number.   We are always looking for cheaper and faster ways to ship your parts. We understand that a long wait can be frustrating, especially given delays due to Covid-19 and constantly changing border rules.

Free Shipping on all orders over $299 CDN. (Canada & USA only)

Flat rate shipping: $14, $19 and 🌏 $60. Check our shipping options for more info.

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