Frequently Asked Questions

Your personal space is where you will find all relevant information about your activity on the website. We highly recommend creating one to have access to the followings information and features: My Orders: View your order history or check the status of a recent order. My Addresses: Add and manage the addresses you use often. My Wishlist: View products you've saved to your wishlist. Click on the "heart" while browsing to save a product to your list. Log in first to activate this feature. My rewards: View your points and rewards from our loyalty program Notifications: For the Tech Ressources part of the website. Subscribe, like and comments on the articles. Notification Settings: Choose the notifications you want to get about the articles.

It's really easy and intuitive but you will find the steps described below. 1) Locate the login button in the top right of the website: 2) A pop-up window will appear to offer you multiple choices to create your access. Choose what you prefer and follow the steps. Note: When signing up with an email, we need to make sure you are human and got the right email. A verification code will be sent, to be entered in the appropriate field. 3) Once your access is created, log in and you should see the following: Note: Click on any of those options in the drop-down menu to go to your personal homepage Example of your personal homepage:

We use promo codes with our customers for different reasons, but they all work the same. To use a promo code, add your products to the cart as usual. When you are done shopping, click on the checkout button. Then, enter the promo code in the field below. Click apply and check the effect of your coupon.

Once you have created access to your personal space on the website, go to the "My Reward" menu. From here you will be able to see the total points you've earned with your purchases and the rewards you have unlocked. More info about our loyalty program here: Bushpig Reward Program Example below: Once you have reached the threshold to unlock a reward, the "Get coupon" button will appear for you to redeem the reward. You can see the other level of rewards not reached yet.

Once you have accumulated enough points to reach a reward level, you will get an automatic email to let you know about it. See the example below: To redeem your reward: 1. Log into your personal space on the website 2. Go to the "My reward" menu. You will see all the rewards unlocked. 3. Click on the "Get coupon" button, and a pop-up window will open. 4. Confirm you want to redeem and your personal coupon code appears. 5. Use your coupon code on your next order by entering it at checkout.

The vast majority of our products are stocked, prepped and shipped from beautiful Vancouver, British Columbia, Canada. A few exceptions are will ship from a different location, directly from the manufacturer. We would love to have a storefront to meet with fellow riders. But our goal is to provide you with the best value possible, and that would not be possible with a brick-and-mortar store. However, if you are travelling through and need to repair your bike or get some local intel on great places to ride here, send us an email to info@bushpigperformance.com or a DM via Instagram @bushpigperformance, and we will meet you with the parts.

Yes of course! We are based in Canada but aim to serve the North American riding community as a whole. Wherever you ride in America, we will get you the parts you need. Shipping to the USA is a straightforward process for us and usually takes from a few days to a week to reach you in the lower 48. We are constantly fine-tuning our logistics to provide a fair shipping price wherever you are. Check our shipping policy page for detailed information. If you have any issues, let us know, and we'll do our best to get you sorted. Please send us an email to info@bushpigperformance for any special request such as Alaska/Hawaii/PO boxes.

Yes! Here, there and everywhere! We are located in Canada and we do ship internationally. Shipping costs to far destinations are, unfortunately, not cheap but wherever you ride, we will get you the parts you need. That includes riders in Australia, New Zealand, Africa, Asia, Russia, Europe and South America--any part of the world. We are constantly fine-tuning our logistics in order to provide the best shipping price wherever you are. Check our shipping policy page for detailed information. If you have any issues, let us know, and we'll do our best to get you sorted. Please send us an email to info@bushpigperformance for any special inquiries.

Yes, you can! While we do not have a publicly accessible brick-and-mortar shop, we will accommodate a meeting in person to hand you your order. We are based in Vancouver, British Columbia, Canada, (not Vancouver, WA, USA). If you want to pick up your parts in person, please send us an email at info@bushpigperformance.com BEFORE placing your order. We will supply you with a personal code to waive the shipping cost. The vast majority of our products are stocked here with a few exception shipping directly from the manufacturer. Please check with us first if you are unsure where your products are before ordering.

We use several third-party carriers to get the best possible shipping rate depending on where you live. It can take a few days before the final carrier picks up your package, which provides the tracking number. We are always looking for cheaper and faster ways to ship your parts. We understand that a long wait can be frustrating, please give it a few days for the tracking number to show up on the carrier website.

Most likely! We use a live inventory system and do our best to keep it 100% accurate so that you can enjoy online shopping with the most up-to-date information. Generally speaking, if you can add your product to your cart, this means it is in stock. If not, you will see a clear "Out of Stock," and you can enter your email to get an automatic alert when the product is in stock again. In any case, feel free to reach out if you have specific questions about availability or are working on a tight schedule to prepare for your next trip. We will do our best to get you what you need as soon as possible. Please send us an email to info@bushpigperformance.com

We do our best to keep all the references in stock at all times, in our facility in Vancouver, Canada. But some parts suffer from the global logistic challenge and can be back-ordered from the manufacturer for several months. When you see a product marked "Out of Stock," we do our best to restock it as quickly as possible. Most often it can be back in a few weeks up to two months. Please use the "Notify When Available" button to get a "back in stock" email alert as soon as we add parts to our inventory. This email is automatically generated and can help you place your order when the parts are available again. See below an example: Click on the red button "Notify When Available" A pop-up window will open to enter your email address Submit and voila! In any case, feel free to reach out if you have specific questions about availability or are working on a tight schedule to prepare for your next trip. We will do our best to get you what you need as soon as possible. Please send us an email to info@bushpigperformance.com

While we do make every effort to keep the most demanded parts in stock for a quick fulfilment of your orders, some products may not be in stock but are available for pre-order. This means you can buy it now to make sure you will get your item as soon as the stock land in our warehouse. We often use this function when we know we will get a limited quantity of products delivered. It's a way for you to reserve in advance your parts. See the example below with a shock: They quickly sell out during the spring so we may offer "pre-orders" when we have secured a shipment to come in. Simply add to your cart like a regularly stocked product, and you will be billed for the total of your order at the time of ordering. The pre-ordered product will only ship later when the stock comes in. We do our best to mention the best-known ETA for those products but the delivery date is NOT guaranteed. In any case, feel free to reach out if you have specific questions about availability or are working on a tight schedule to prepare for your next trip. We will do our best to get you what you need as soon as possible. Please send us an email to info@bushpigperformance.com

Most of what we sell, we stock here in our local inventory. Some items such as seats and wheels need to be ordered as per your chosen specifications. They are custom orders and can take up anywhere from 4 to 12 weeks before we received them. These items will either need some manufacturing lead time from our suppliers and/or will be imported to our Vancouver location before shipping the order to you. These types of products are not regularly stocked but will show a "normal" add-to-cart button like other stocked products. That being said, they will have an explicit red mention toward the bottom of the page as follow: Special order products: Lead time is X weeks (approx.) from the time of purchase. or All seats are made-to-order unless otherwise specified. Production lead time may vary and can extend out past X weeks (approx.) from the time of purchase. Please always read the product description in full to avoid missing important information. See the example below on a custom wheel build: In any case, feel free to reach out if you have specific questions about availability or are working on a tight schedule to prepare for your next trip. We will do our best to get you what you need as soon as possible. Please send us an email to info@bushpigperformance.com

If your order has both regularly stocked products and pre-orders and/or special products, we usually ship all currently available items right away and at a later date, the pre-order/special order products. If your pre-order/special order product is coming within a relatively short time, we will hold onto your order and ship it once complete. Split shipments will stay at our entire discretion. If you want to be sure to receive all products available at the time of order, please place an order for all "in stock" products and then place another for your pre-order/special products.